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Last Updated: October 25, 2026
At Pearl Faerie, we want your shopping experience to be smooth and enjoyable, from placing your order to receiving your outfit. This Shipping Policy explains our delivery process, estimated shipping times, and other important information about deliveries.
1. Shipping Coverage
Pearl Faerie currently offers shipping across Pakistan.
We aim to deliver your orders safely and efficiently to the address provided during checkout. Delivery availability may depend on the courier service and the destination.
If you are unsure whether we deliver to your area, please contact our customer support team before placing your order.
2. Order Processing Time
Orders are processed after the required payment and order details have been confirmed.
Since some of our clothing items may require preparation, stitching, or customization, processing times can vary depending on the product and order requirements.
Please allow sufficient time for your order to be prepared before dispatch.
If additional information is required to complete your order, our team may contact you using the details provided at checkout.
3. Estimated Delivery Time
Our estimated standard delivery time is 10–15 days.
Please note that this is an estimate and not a guaranteed delivery date. Actual delivery times may vary depending on your location, product availability, order preparation, customization requirements, courier operations, public holidays, and other circumstances beyond our reasonable control.
Customized or made-to-order outfits may require additional preparation time.
We recommend placing your order well in advance if you need your outfit for a wedding, birthday, festival, or another special occasion.
4. Shipping Charges
Shipping charges, if applicable, will be communicated during checkout or confirmed by our customer support team before your order is finalized.
Free Home Delivery: Orders eligible for our full-payment offer may qualify for free home delivery, subject to the applicable offer terms.
Please confirm the shipping cost and any applicable delivery conditions before completing your purchase.
5. Payment and Order Confirmation
Pearl Faerie offers payment options according to the arrangements displayed on our website or confirmed by our team.
If your order requires an advance payment, processing may begin once the required advance has been received and verified.
Please ensure that your order details and payment information are correct. We may contact you to confirm your order before processing or dispatch.
6. Tracking Your Order
If tracking information is available for your shipment, we will share it through the contact details provided with your order.
You may use the tracking information to follow your parcel's progress through the courier service.
If you have not received tracking details or need an update on your shipment, please contact our customer support team with your order number.
7. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address, phone number, and other required delivery details.
Pearl Faerie cannot guarantee successful delivery when incorrect or incomplete information is provided.
If you notice an error in your shipping details, contact us as soon as possible. We will try to update the information if your order has not yet been dispatched.
Once an order has been handed over to the courier, changes may not be possible.
Additional charges or arrangements may apply if a parcel must be redirected or delivery is attempted again, where permitted by applicable law.
8. Delivery Delays
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:
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Courier service disruptions or operational delays.
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Public holidays and seasonal shopping periods.
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Severe weather or transportation issues.
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Incorrect or incomplete delivery information.
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Unforeseen events beyond our reasonable control.
If your delivery is delayed beyond the expected timeframe, please contact us so we can help you check the status of your order.
9. Receiving Your Order
Please check your parcel upon delivery to ensure that you have received the correct order.
If you receive an incorrect, damaged, or defective item, contact us as soon as possible with your order details and clear photographs of the issue, where appropriate.
Our team will review your concern and guide you through the next steps in accordance with our Exchange & Returns Policy.
10. Failed Delivery or Unclaimed Parcels
If a courier cannot deliver your parcel because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt redelivery or return the parcel to us according to its procedures.
Please ensure that your phone number is active and that someone is available to receive the parcel when necessary.
If a parcel is returned to us, contact our customer support team to discuss the available options. Any additional delivery charges will be communicated where applicable.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request if the order has not entered production, preparation, or dispatch.
Once a customized outfit has entered production or a parcel has been dispatched, changes or cancellations may no longer be possible, subject to our applicable policies and legal obligations.
12. Contact Us
If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact Pearl Faerie.
Business Name: Pearl Faerie
Address: Pine Avenue Road, Lahore 54000, Pakistan
Email: pearlfaerie01@gmail.com
WhatsApp: +923134392936
Website: https://pearl-faerie.com/
We appreciate your trust in Pearl Faerie and look forward to helping you make your special occasions even more memorable.